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【GTS / 全球信息科技服务部】
全球信息科技服务部 Global Technology Services
IBM全球信息科技服务部是世界最大的信息科技服务暨咨询提供商,全球IT服务的领导者。作为IT服务概念的第一个实践者和传播者,IBM全球信息科技服务部一直处于全球IT服务市场的前沿,协助企业用智慧缔造智慧,共建智慧的地球,从而更为敏锐地感知市场变化,并能随之进行自身调整,获得独特竞争优势。
在中国,IBM全球信息科技服务部是IT服务范围最广的供应商,拥有庞大的服务网络和高效的执行能力,在北京、天津、深圳设有网络数据中心,在深圳、上海、大连设有服务交付中心,在北京设有技术支持中心,拥有800客户服务热线和覆盖全国2000多个城市及区县的维护支持网络,能够在全国范围内统一协调分配服务资源。其员工已经超过2000人,并且以每年15%的速度业务增长量,为中国客户提供信息科技服务。
IBM全球信息科技服务部的服务产品覆盖基础架构的访问管理和支持,为IT策略、办公室系统支持与终端设备、网络提供服务。同时,其服务内容涉及业务连续性,灾难恢复、互联网安全系统、数据中心及智能化集成,系统服务,外包服务等领域。
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【GDC / IBM中国全球服务执行中心】
IBM中国全球服务执行中心
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商。为了满足全球客户对 IT 服务业务不断增长的需求,IBM 于1999 年开始在中国建立了全球服务执行中心网络,为全世界的客户提供广泛的服务,包括业务咨询、系统集成、应用软件服务、维护、测试、解决方案管理、业务转型外包服务和 IT 基础架构外包服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案,大型机以及电子商务应用等。
IBM中国全球服务执行中心通过位于上海、深圳、大连、成都、武汉、佛山、北京和苏州等地的运营中心以及在客户现场为全球客户提供服务。IBM在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。目前,中国全球服务执行中心已成为 IBM 在全球第二大的全球服务执行网络。
IBM China Global Delivery Center
IBM’s services arm is the world's largest information technology and consulting service provider. To drive higher value for clients and address the growing demand for global delivery of IT services, IBM opened its Global Delivery Center (GDC) in China in 1999 in Shanghai; it provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications.
China GDC provides services to clients worldwide across the locations of Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou and Wuhan and on the client sites. All the Global Delivery Centers located around the world comply with IBM’s global practices, processes and methodologies. Over the past decade, it has become IBM's second largest Global Delivery Center worldwide.
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【R&D / 中国研发中心】
China Development Laboratory (CDL)
With more than a decade of successful growth, China Development Labs (CDL) has become one of the largest MNC development labs in China with over 5,000 top engineers in Beijing, Shanghai, Xi'an, Ningbo, Hong Kong and Taipei. Collaborating with IBM’s over 85 labs worldwide, CDL not only is the major software development lab for all middleware development including WebSphere, IM, Tivoli, and Rational and solutions development including Lotus, ECM, Business Analytics and other industry assets development, but also provides software services and support to our Greater China clients and creates service assets for GBS and GTS by leveraging the skills and expertise from the lab. China Emerging Technology Institute (ETI) was established in August 2006 with the goal of encouraging more CDL participation in the global leadership, increasing CDL impact to global business initiatives, and establishing peer relationships with the world wide labs. In recent years, CDL has established Industry Solutions Centers in the areas of Banking, Telecom, Healthcare, Smart City, Insurance, Manufactory, Logistics, Energy & Utility and Retail to build top industry assets and create solution ecosystem. This further strengthens CDL's capability to support Greater China business growth and to become a strong support base for the Growth Markets.
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China Research Laboratory (CRL)
IBM 中国研究院的研究领域横跨多个学科,研究内容涵盖计算机科学、以人为中心的计算、管理科学与运筹学等,目前的重点研究课题包括业务分析与优化、云计算和物联网的技术创新及在商业和社会上的应用,包括智慧的城市、智慧的供应链和智慧的公共设施管理等方面,以科技助力“智慧的地球”的建设。作为领先的行业研究实验室,IBM中国研究院通过与IBM的其他业务部门及政府、大学、客户和商业伙伴的合作,已成功创造了多项技术。2008年IBM中国研究院被全球供应链管理委员会授予“供应链卓越学术奖”和“全球供应链奖”,以表彰和鼓励IBM中国研究院在该领域的创新和贡献。
展望未来,IBM 中国研究院将继续为未来的商业模式提供更多的科技突破和创新,致力于推进商业社会的不断发展与革新。
IBM Research - China (CRL) was established in Beijing in September 1995, as one of the twelve, IBM research laboratories worldwide. In October 2008, CRL opened a new research facility in Shanghai to provide local partners greater accessibility to IBM research capabilities. CRL has been growing steadily in the past years, and has become one of the most prestigious and well recognized research institutes in China. CRL conducts advanced research across multiple disciplines, including Computer Science, Human-Centric Computing and Mathematical Science, and currently is focusing on the technology and innovations on Analytics, Cloud Computing and Internet of Things. The driving demands come from its focus in contributing research advancements to IBM Smarter Planet strategy, especially in application domains on Smart Energy & Utilities, Smarter Supply Chain and Smart City. As a pioneering industry research laboratory, CRL has developed innovative technologies through collaborations with other IBM business units, clients, partners, government and universities. In 2008, CRL was awarded the "Supply Chain Academic Excellence" and the "Global Award for Supply Chain Excellence", the most prestigious awards from the Supply-Chain Management Council Going forward, CRL will continue its focus on transforming and advancing the business world with more technology breakthroughs and business model innovations.
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China Systems and Technology Laboratory (CSTL)
作为IBM系统与科技事业部在中国的重要战略部署,IBM中国系统与科技开发中心承担了IBM核心硬件平台System z、Power Systems、System x和存储产品Systems Storage的重要开发工作。其中参与开发了新一代高端存储DS8800、中端存储Storwize V7000和新一代x系列服务器及系统管理软件,以及各种磁盘磁带存储阵列、光纤网络存储产品的开发与测试,还负责建立大型主机软件开发团队及zEnterprise的开发工作,同时以世界一流的半导体开发力量为全球信息技术产业提供有力的技术支撑,建立智慧网络。
IBM中国系统与科技开发中心在系统软件(System Software)方面同样拥有领先的开发能力,软件方面覆盖操作系统层、固件层、跨平台系统管理软件、存储系统管理软件、集成在操作系统里的IBM中间件软件等。另外在云计算、高性能计算等核心领域同样具有深厚洞见与卓越开发能力。
为了向大中华区、新兴市场以及全球客户提供及时和高质量的服务,开发中心建立了产品现场支持与基于开发中心的产品服务部门,该团队将拥有多年先进服务经验、每年向全世界数千家客户提供服务的团队带给中国,为客户提供高可用性、灾备、节能IT、高性能计算、数据加密处理、IT虚拟化与IT优化等解决方案的专业化服务。
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【S&D】
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