ExxonMobil Information Technology

Vision
Our vision is to be recognized internally as a strategic partner of ExxonMobil's businesses in leveraging information technology for business success and externally as the undisputed industry leader in IT integration in enabling business success.

Mission
Our mission is to provide, through partnership with our client organizations, effective and efficient information technology that enables the success of ExxonMobil.

Principles
Effectiveness:
* Information technology is a distinguishing capability of ExxonMobil, adding value through the integration of Information Technology with business processes.
* Partnership with client organizations throughout the IT solution life cycle is key to success.
Efficiency:
* Global, common and standard solutions are the basis of efficient IT service delivery.
* Strategies such as standardization, consolidation, automation and cost-effective sourcing deliver reliable and secure IT services at the lowest unit cost.
People:
* ExxonMobil IT people have diverse professional backgrounds enabling them to rotate between the business and IT organizations.
* Our people contribute to the company’s success through challenging and rewarding assignments.

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Position Title: End-User Services Analyst

Location: Shanghai

Job Description
* Provide daily level 2 end-user support following problem and change management process
* Maintain/enhance the infrastructure service including printers, voice service, IT room
* Plan and implement daily operations changes
* Coordinate with operations, DIAL and the local vendor for daily operations
* Handle backup tapes and tape movement
* Perform bill verification to ensure timely payment and accuracy
* Ensure compliance with ExxonMobil security and control standards, and carry out control plans as required in Controls Calendar
* Liaise with vendors on projects and routine maintenance issues, highlight performance and measure vendor performance and provide suggestions on vendor improvements

Requirements of Candidate
* Bachelor’s or Master’s degree
* Fluent in both written and oral English (CET 6 or above)
* Familiarity with general desktop application support and operations processes
* Strong analytical, communication, customer service skills
* Able to work independently and as a team player
* Technical knowledge on general computing skills is a plus

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Position Title: System Analyst

Location: Shanghai

Job Description
* Ability to translate business requirements into information technology actionable items (example: design documentation, system changes & needs for implementation, IT related purchases, operations support requirements). Execute above plan on time and on budget.
* End-to-end support of IT systems (desktop and sever OS and hardware, general LAN & network security, domain and file share access administration, applications configuration)
* Consult and advise business customers on computing systems policies and best practices. Ensure computing system resources meeting business needs and priorities
* Investigate user problems, identify their source, determine possible solutions, test and implement solutions
* Work on applications break fix tickets per Problem Management Best Practice. Follow standard operations escalation process on High, Medium impact incidents.
* Implement applications changes per Change Management Best Practice and communicate to management and users accordingly
* Provides configuration records updates after change implementations to central repository

Requirements of Candidate
* Bachelor’s or Master’s degree
* Fluent in both written and oral English (CET 6 or above)
* Familiarity with general desktop application support and operations processes
* Strong analytical, communication, customer service skills
* Able to work independently and as a team player
* Technical knowledge on general computing skills is a plus