HSBC Global GSC China
Value and Culture
Staff Benefit

About HSBC

● HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. The Group serves customers worldwide across 65 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. With assets of US$2,751bn at 30 June 2019, HSBC is one of the world's largest banking and financial services organisations.

● The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group, which serves our customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking.

Global Service Centre China (GSC China)

● HSBC Global Service Centre China, established in 1996, is the first centre among the 21 GSCs in HSBC, being the second largest scale among all GSCs in HSBC.

● At present, there are three GSCs in Guangzhou and Foshan located in HSBC Guangzhou Building, Taikoo Hui Building and HSBC Building in Nanhai, providing operational support to HSBC's offices around the world.

● The clientele covers HSBC entities in Hong Kong, Macau, United States, United Kingdom, Canada, Japan, Singapore and mainland China.

● Services providing support multiple languages, including Cantonese, Mandarin, English, Japanese, Korean and Thai.

● We put a big emphasis on how the quality of our day-to-day work – processing transactions such as applications and payments for customers – makes a difference to the customer experience and ultimately helps to grow the business. We are changing the way we deliver services to reflect the way our customers want to bank, which is increasingly digital, instant and mobile-first. We have a young diverse and ambitious workforce, so we try to provide a workplace where everyone feel included and able to fulfil their potential.

● Since the establishment 22 years ago, GSC China has experienced rapid growth from 60 employees to a professional financial service team with more than 11,000 employees, who service HSBC’s global businesses and global functions through a suite of designated Business Services as below:

1.Analytics 12.HSBC Securities Services
2.Banking Operations 13.HR Operations
3.Cards & Unsecured Loan 14.Insurance Operations
4.Collections 15.Mortgage
5.Compliance & Legal Operations 16.Payments & HSBCnet
6.Contact Centre – Sales & Services 17.Private Wealth Solution
7.Client Due Diligence Utility 18.Retail Credit Services
8.CMB Credit Services 19.Securities & Fraud Risk
9.Credit Analysis Unit 20.Supplied Services
10.GB&M Operations 21.Trade and Receivable Finance
11.Global Publishing Services 22.Wealth Operations