Founded in 1996, HSBC Contact Centre acts as a key channel of the bank to maintain customer relationship. For decades, HSBC Contact Centre has been an integral part of the HSBC Retail Banking and Wealth Management global businesses to deliver strong, sustainable returns through closer customer engagement. HSBC Contact Centre positions itself to be the Group’s fastest growing channel for revenue, empowering our people to drive customer satisfaction and digital transformation. In the evolving contact centre industry as well as the dynamic banking market, we dedicated in empowering a digital led conversation between HSBC and our customers. HSBC Contact Centre has been committing to provide the simpler, better and faster customer experience through outperforming ourselves in all sorts challenge and opportunity. This secures us the leading position in the industry as a 7 times Gold Award Winner and in other titles of the Hong Kong Contact Centre Association Award.

汇丰零售银行客户联络中心成立于1996年，是汇丰集团旗下专为汇丰香港客户特设服务专责部门。多年来，汇丰客户联络中心一直秉承真诚为客的专业精神，积极为我们的客户打造优质专业的咨询及服务。科技日新月异的新型经济模式下，客户联络中心突破自我，成功蜕变为一个集客户服务及创收的主要渠道，多角度全方位地服务客户，帮助他们达成个人成就。不断创新开拓机遇，时刻为客的专业精神造就了客户联络中心成为业界翘楚。客户联络中心荣获7年香港客户服务协会评选的行业金奖，以及其他各项殊荣。

As part of Global Banking and Markets, one of four Global Businesses of HSBC, HSBC Securities Services (HSS) provides end-to-end securities services including fund administration, global custody, sub-custody and clearing, corporate trust and loan agency and other related value-added securities services to circa 3,500 clients around the world, and has over 7,200 employees.

HSS Guangdong, which is founded in 2015, provides fund administration service, delivering solutions to life insurance companies, pension funds, investment managers and fund owners. As of 2018, we are administering over 2,000 funds, covering Asia Pacific and Europe. We are still expanding to achieve the business growth in 2019.

汇丰环球证券服务部（HSS）隶属于汇丰四大环球业务之一的环球银行与资本市场。HSS为全球大约3,500家汇丰客户提供全方位的证券服务，业务范围包括基金管理、全球证券投资保管、结算、企业信托、贷款代理和其他相关证券增值服务。在全球，汇丰环球证券服务部在20多个地区设有办公室，拥有超过7,200名员工。

汇丰环球证券服务部广东成立于2015年，主要提供基金管理服务，为人寿保险公司、养老基金、投资经理和基金拥有者提供解决方案。目前，我们管理着全球近2000个基金，覆盖亚太，欧洲等地区。汇丰环球证券服务部广东仍在不断扩张以支持业务增长。

To provide accurate and efficient services to customers regarding banking account maintenance, including account opening, customer due diligence, account closure, customer and account information updates, self-service related maintenance, etc.

为客户提供准确而快捷的基本银行账户后台服务，包括账户开立，客户身份识别及审查，客户及账户资料更新，自助服务相关资料维护等。

KYC Operation was established back in 2013, as one of the youngest organization in GSC China. Since then, KYC Operation has the role of the key player in combating the financial crime risk, and support the bank in meeting the regulatory requirements.

Follow by the Global Standards, KYC Operation teams are responsible in conducting KYC review for all HSBC clients, through the standardized mechanism of Client Due Diligence workflow across the globe and maintain the client profiles.

成立于2013年的汇丰客户尽职调查部是汇丰环球服务中心里最年轻的部门之一。尽管成立不久，汇丰客户尽职调查部已经在防范金融犯罪的活动中扮演愈加重要的角色以应对法律法规的要求。在汇丰全球标准之下，汇丰客户尽职调查部肩负着为现有汇丰客户进行客户尽职调查的任务。我们以一套行之有效的尽职调查机制在全球范围内以统一的全球标准对客户进行客户尽职调查并构建客户档案。

Global Trade and Receivables Finance (GTRF) is where HSBC began in 1865, with our extensive experience and expertise, today, we are the world’s leading international trade bank, with 13.6 per cent market share in terms of revenue.

1865年，汇丰银行建立始于环球贸易及融资业务，藉着我们丰富的经验和专业的服务，今天我们是世界上最领先的国际贸易银行，市场占有率为13.6%。

GTRF operations in Guangzhou and Foshan are now servicing several business partners including China, Hong Kong, Singapore, Japan, Macau, etc. The business has further expanded to European, Australia and Middle East in the recent years covering traditional trade and other services. Team members are equipped with adequate knowledge through ongoing training, to provide customers the export and import trade finance related services through the trade cycle. Team members are expected to build up trade finance background and knowledge as the career path in the long run.

环球贸易及融资运营部于广州和佛山的两个营运中心，现主要为包括中国大陆，香港，新加坡，日本，澳门等几个商业伙伴服务。近几年，业务已经进一步扩展至欧洲, 澳洲及中东地区。业务范围包括传统进出口贸易融资服务和其他贸易服务。通过持续的培训，团队成员拥有充足的业务知识为顾客提供整个贸易过程相关的服务，逐步建立贸易融资的背景及知识，为长远的职业发展作好规划。

GSC Wealth Management was established in 2014. The key processes handled by Wealth Operation including Security Trade Processing and Settlements, Corporate Action, Data Maintenance and Unit Trust Administration. By providing efficient, high quality and cost-effective services to world-wide HSBC customers. We centralized operational processes with various investment products like Stock, Bonds, Unit Trust, Option, Futures, Structured Products, QDII……etc.

财富管理部成立于2014 年。主要运营业务包括：证券交易的处理及结算，公司行为， 产品、价格及经济人代理帐户数据维护和基金后台管理。给位于全球各界的汇丰客户提供高效，高质量及极具成本效益的投资处理及服务支持。我们将不同的投资产品进行集中式的运作，包括但不限于：股票，债券，基金，期权，期货，结构性投资产品及QDII产品等。

HSBC Payment Services is an Operation team of which connects the customers with opportunities globally by transferring funds in various means and utilizing our worldwide network to manage liquidity and cash-flow for our clients in the highest service standard and combatting financial crime.

汇丰环球支付服务部是营运部的一部份，通过支付业务的多元化和全球化来帮助客户连接全球的商机，实现资产的流动和现金的流转，做到不断提供高标准的客户服务并防止金融犯罪。

The GLCM Digital Operations is part of HSBC HOST Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFTnet) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.

汇丰环球资金管理电子渠道运营部属于汇丰运营服务技术部，为汇丰企业电子渠道，包括汇丰财资网和银企直联，提供包括付款，流动资金，贸易融资，供应链管理，托管，证券服务等全球资金贸易解决方案的服务支持，市场覆盖欧洲，亚洲，中东，北美及拉丁美洲地区。

The GLCM Digital Operations team is responsible for the end-to-end customer digital lifecycle, including front office, middle office, and back office support for the channel. Over 700 million payment transactions valued at over $10 USD trillion are processed through the channel annually. Join us in HSBC’s Corporate Digital Transformation journey through emerging in-House and Fintech technologies, encompassing Robotics, Artificial Intelligence, Machine Learning, Biometrics, and Data Analytics.

汇丰环球资金管理运营部全程关注顾客的数字化体验，包括对电子渠道的前台，中台以及后台支持。每年价值超过10 0亿美元，总计约7亿宗交易通过该渠道完成。加入汇丰数字变革之路，与我们一起推动数据分析，自动化，人工智能，机器学习的金融革新！

Global Credit Control Services (GCCS), mainly handles with retail credit business from Hong Kong, United Kingdom, Canada, Australia and other countries, which includes credit cards, mortgage loans, personal loans and others. Asset receipts and documents to verify, identify the customer's assets and the authenticity of its investment, to make approval decisions and govern the internal credit risk and other duties of the bank.

零售信贷风险管理部门主要处理来自香港，英国，加拿大，澳大利亚等国家的零售信贷业务。其中包括有1.会计凭证及报表的录入及审核；2。信用卡，楼宇按揭，个人贷款等项目。包括资产收入等文件核查，甄别客户的资产及其投资的真确性，做出审批决定，协助管理银行内部信贷风险等职责。

Responsible for credit risk control, is mainly responsible for personal or business customer credit review and credit approval etc.

负责信贷风险控制工作，主要负责个人或工商企业客户的信用审查、信贷额度审批等后台营运支持工作。

Insurance department is responsible for providing services to Life Insurance and MPF customers who maintain policies in HSBC Insurance or HASE Insurance, including data verification, data input, maintenance, policy update, customer contact service and so on.

汇丰保险业务部: 主要负责人寿保险，强制性公积金的资料核对，资料录入，更新以及维护，或电话客户服务等文职类工作。

Mortgages covers different businesses, including HSBC Hong Kong, HSBC China, HSBC Macau and Hang Seng Bank Hong Kong. The service covers end-to-end process in Mortgage business, including loan origination, servicing and closure.

楼宇按揭部负责香港汇丰银行、中国汇丰银行、澳门汇丰银行、香港恒生银行的全线按揭服务。其服务涵盖按揭业务的端到端流程，包括贷款发放，服务和销户。

Supplied Services mainly consist of two departments: CITS and ATM&GATM.

支援服务部主要包括2个部门：支票交易处理支援服务部和自动柜员机支援服务部

CITS is main to provide Hong Kong AMH and HASE cheque clearing services, including Hong Kong domestic inward and outward cheque clearing, Hong Kong international cheque clearing, Wholesale Lockbox service, ect.

支票交易处理支援服务部主要提供香港汇丰银行以及恒生银行的票据清算服务，包括香港本地汇出汇入支票清算，香港至国外汇出汇入票据清算，签约客户支票收集以及录入数据信息等。

ATM&GATM is responsible for ATM monitoring in 12 Asia Pacific countries, provide Visa / Master / CUP dispute handling caused by ATM, provide Self Service Terminal Discrepancy Investigation, handle ATM report reconciliation, ect.

自动柜员机支援服务部负责亚太区12个国家和地区的自助服务机器的日常监控，提供由自助服务机器产生，与Visa/Master/银联相关的争端处理，提供自助服务机器长/短款的调查处理，处理柜员机日常报告对帐等。

Cards and Loans mainly consist of two departments: Credit card back-office and Chargeback & Dispute Department

银行卡和贷款主要包括2个部门：信用卡后勤服务部门和争议欺诈追讨部门

Credit card back-office specialized in providing quality customer service for HSBC, HASE credit cards in Mainland China and Hong Kong region. Wide range of service area, serving business from cardholders and merchants, processing business in loan and marketing. It is main to modify of customer information, Level- up grading of customers, process repayment/credit transfer/refund application, handle cancellation application of credit card account or loan service, Reward Cash redeem.

信用卡后勤服务部门专门为中国内地及香港地区的汇丰银行、恒生银行的客户提供优质的信用卡相关服务。 其服务范围广泛，主要负责处理来自信用卡用户和商户的相关服务业务、信用卡借贷销售等。主要工作内容为更改客户信息、提升客户卡的级别、处理客户还款/转帐/退款申请、处理客户取消信用卡户口申请、借贷的处理，积分兑换，刷卡机的设置等.

Chargeback & Dispute Department experts in analyzing and processing chargeback on disputed transactions. Assist in consumer’s dispute between customers and merchants, handle transactions on lost and counterfeit cards, analyze fraudulent transactions, file chargeback on disputed transactions, and recover financial loss of customers.

争议欺诈追讨部门专业处理信用卡和借计卡相关的消费争议以及欺诈款项的追讨。协助处理客户和商户之间发生的信用卡消费争议、处理各种信用卡的违法欺诈盗用以及款项追讨的发起、协助客户处理失卡或假卡导致的款项以及追讨的发起。

The team of Data & Analytics provides a wide spectrum of services covering data management, management information and insights, campaign and customer contact management, digital analytics, risk management reporting, customer segmentation, customer analytics and modelling.

为汇丰集团零售银行及财富管理，工商金融和环球银行及资本市场，提供以数据为主导，基于市场变化及客户体验的精准分析服务。包括数据挖掘和建模等。

Financial Crime Risk operation: To identify and compare customer information according to global standard. Monitor customer daily transaction and conduct investigation to reduce the risk of money laundering and terrorist financing by criminals abusing financial system.

金融犯罪风险控制部：按照汇丰环球标准，对客户信息进行甄别和比对，对客户的日常交易进行监控和调查分析，以降低犯罪分子滥用金融系统进行洗钱和恐怖融资的风险。