2018校园招聘职位

Technical Help Desk Engineer works as the front line lubricant business contact for technical information, guidance and support for customers, distributors, field sales force and business partners. Technical Help Desk covers full lines of business, including Passenger Vehicle Lubricants, Commercial Vetches, Industrial, Marine, Aviation, base stock and specialties.

Job Responsibilities:

● Provide professional product and application technical advice to lubricant hotline customers, distributors and internal staff to achieve customer satisfaction and retention

● Identify and generate sales leads to Sales team for new business opportunities

● Assist with the interpretation of Used Oil Analysis results for customers.

● Handle customer complaints by following product quality incident handling process.

● Maintain records of calls into archive database and conduct periodic call analysis

● Maintain product reference tools and knowledge management database

● Provide timely feedback on market trend and insights from customer calls to Sales, Marketing and Technical functions

● Assist to conduct product technical training for both internal and external audience as required

Requirements

● Bachelor or Master Degree holders in Mechanical/Chemical Engineering or equivalent.

● Be passionate in maximizing customer satisfaction through professional customer service and technical solution.

● Excellent interpersonal communication and team working skills and capacities

● Able to communicate clearly and concisely both verbally and in written(e.g. email)

● Desire to learn and develop technical knowledge and expertise

● Fluent in both oral and written English

● Proficient computer skills for office efficiency