- • 雅培，全球知名医疗保健公司，致力于帮助人们获得健康，拥有更美好的生活。近130年来，我们不断创新，探索改善健康的解决方案——从营养品，诊断，医疗器械，到药品——涵盖生命的每一个阶段，为人生创造更多可能。
- • 雅培中国自1988年在中国开展业务，现在拥有10个办事处、2家工厂和2个研发中心，超过4,000名员工在营养品、诊断、医疗器械和药品领域，竭尽全力守护中国不同年龄阶段的人们的健康。
- • 雅培在中国经营至今，已经完全融入中国的社会和发展。从2012到2017，雅培中国连续6年获得由杰出雇主调研机构颁发的“中国杰出雇主”认证。
- • 雅培诊断在100多个国家有22,000多个机构客户，是体外诊断领域的全球领导者，面向医院、参考实验室、血库、诊疗室提供各种创新的仪器系统和检测方法。采用雅培诊断的产品，客户可以实现自动化检验，方便快捷，经济高效，灵活机动。中国的医疗保健专业人士使用雅培的创新诊断仪器系统和检测方法，进行疾病的早期发现、诊断和治疗检测。
- 想了解更多信息，请访问公司网站：http://www.abbott.com
- Major Responsibilities
- • Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
- • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
- • Partner with national IT team to work on presale related communication about LIS, IT frame work/ structure design, IT preparation for installation and other related tasks.
- • Workflow IT utility testing / trouble shooting and problem solving.
- • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
- • Champion utilization of remote support tools to proactively improve instrument up time
- • Timely consolidate and collect feedback base on customer opinions on IT related products enhancement.e
- • Responsible for NPS improvement on IT related products.
- • Proactively improve expertise through continuous learning and certifications
- Requirements
- • Bachelor’s degree or equivalent relevant experience required.
- • Bachelors/Engineering Degree in Informatics /Electrical/Mechanical or Medical Technology is preferred.
- • Familiar with core Lab operation process.
- • Experiences in LIS (HIS) company / commercial Lab/ hospital informatics department would be preferred
- • Practical experience of interfacing with customers preferred.
- • Basic English skills are preferred (written and oral). Proficiency in local language required.
- • Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
- 主要职责
- • 产品使用过程中的常见疑难问题解决；
- • 通过良好的沟通和协作，为销售和维修队伍提供基础的应用技术支持和常规培训；
- • 支持客户的实验室认证和性能验证工作；
- • 代理商应用技术支持队伍的基础支持和常规培训；
- • 仪器安装后的使用、保养培训；
- 要求
- • 具有临床医学或检验医学的教育背景。
- • 具有临床医学或检验医学大于半年的实习工作经验。
| 职 位 : Technical Service Specialist / 技术服务专员-IT 人 数：若干 地 点 : 南京 上海 杭州 成都 沈阳 北京 武汉 广州(点击城市申请职位) 部 门 : 雅培诊断部 |
立即申请 |
| 职 位 : Jr. Application Specialist / 初级应用专员 人 数：若干 地 点 : 南京 上海 杭州 成都 沈阳 北京 武汉 广州 西安(点击城市申请职位) 部 门 : 雅培诊断部 |
立即申请 |
| 职 位 : Technical Service Specialist / 技术服务专员 人 数：若干 地 点 : 南京 上海 杭州 成都 沈阳 北京 武汉 广州 兰州 新疆 西安(点击城市申请职位) 部 门 : 雅培诊断部 |
立即申请 |
- Major Responsibilities
- • Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
- • Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
- • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
- • Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
- • Champion utilization of remote support tools to proactively improve instrument up time
- • Proactively improve expertise through continuous learning and certifications
- Requirements
- • Bachelor’s degree or equivalent relevant experience required.
- • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
- • Practical experience of interfacing with customers preferred.
- • Basic English skills are preferred (written and oral). Proficiency in local language required.
- • Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
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