关于雅培诊断
诊断检验可为预防、诊断和治疗一系列的健康问题提供指示和参考。雅培创新性的检测以及诊断工具在全球范围内赋予人们掌控健康的力量。帮助人们做出更明智、更经济的决策，从而帮助改变管理健康的方式。作为诊断行业的领导者，雅培注重中国市场的投入，从而进一步满足不断增长的检测需求。中国的医疗保健专业人士可使用雅培创新的诊断仪器和测试方法，进行疾病的早期发现、诊断和治疗检测。
招聘职位
职位：Technical Service Specialist / 技术服务专员-IT
地点： 南京 上海 杭州 成都 沈阳 北京 武汉 广州 (点击城市申请职位）
Major Responsibilities• Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Partner with national IT team to work on presale related communication about LIS, IT frame work/ structure design, IT preparation for installation and other related tasks.
• Workflow IT utility testing / trouble shooting and problem solving.
• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Timely consolidate and collect feedback base on customer opinions on IT related products enhancement.e
• Responsible for NPS improvement on IT related products.
• Proactively improve expertise through continuous learning and certifications
• Bachelor's degree or equivalent relevant experience required.
• Bachelors/Engineering Degree in Informatics /Electrical/Mechanical or Medical Technology is preferred.
• Familiar with core Lab operation process.
• Experiences in LIS (HIS) company / commercial Lab/ hospital informatics department would be preferred
• Practical experience of interfacing with customers preferred.
• Basic English skills are preferred (written and oral). Proficiency in local language required.
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
职位：Jr. Application Specialist / 初级应用专员
地点： 南京 上海 杭州 成都 沈阳 北京 武汉 广州 兰州 新疆 西安 (点击城市申请职位）
主要职责：• 产品使用过程中的常见疑难问题解决；
• 通过良好的沟通和协作，为销售和维修队伍提供基础的应用技术支持和常规培训；
• 支持客户的实验室认证和性能验证工作；
• 代理商应用技术支持队伍的基础支持和常规培训；
• 仪器安装后的使用、保养培训；
• 具有临床医学或检验医学的教育背景。
• 具有临床医学或检验医学大于半年的实习工作经验。
职位：Technical Service Specialist / 技术服务专员
地点： 南京 上海 杭州 成都 沈阳 北京 武汉 广州 兰州 新疆 西安 (点击城市申请职位）
Major Responsibilities• Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications
• Bachelor's degree or equivalent relevant experience required.
• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
• Practical experience of interfacing with customers preferred.
• Basic English skills are preferred (written and oral). Proficiency in local language required.
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
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